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Unless otherwise noted on the product page, Full Send Electric warrants to the original consumer purchaser of the Product (“Purchaser”) that it will be free from defects in materials and manufacture on the date of purchase and will remain serviceable for a period of one year after the date of Purchaser’s purchase, subject to the exclusions in the following paragraph.
This Limited Warranty does not cover damage to the Product or any component part caused by any of the following:
You will void the warranty when you:
All warranty returns must first be authorised by our customer service team before you return or ship any item to us. You can contact our Service email: firstname.lastname@example.org and/or submit a Service request on our website.
All return requests will first need to be inspected by our customer service team. The process will be most efficient if you contact us via email which will allow us to collect details about the problem, your serial number, and supporting photos and/or videos. A Return Authorisation form will be supplied to fill out and return with the goods for assessment. If we determine the item cannot be repaired, the customer service team will respond to you and may offer an alternative solution.
Please note that an issue of a Return Authorization form is not an acceptance for credit, replacement or repairs.