Return Policy

Need to exchange and item or get a different one?  we have a 14 day return policy.  All returned items must come back with original tags and in unused conditions.  Any item received that does not meet these requirements will not be accepted sorry.  There are no refunds on SALE items sorry but we can exchange for you.  

If products have been used, damaged , altered, they cannot be returned, exchanged or refunded.

If you have received the wrong item, need to exchange a size or have a warranty claim that needs to be assessed please return items within 14 days of purchase date with a copy of your proof of purchase.   If we have sent the incorrect item our shipping Team will organise a return label for you.  If you are exchanging a product it is up to you to get the item back to us.  We recommend getting tracking for your return.  If you have any questions or concerns regarding your order or our return policy, send us an email at

Cost of Returns 

You are responsible for the cost of returning the goods intended for a refund or exchange. We suggest that you send your goods using a tracked method of postage to ensure the goods reach us safely. We cannot process a refund or exchanges until the goods have arrived at our head office. 

Faulty or Incorrect Items

In the rare case you have received the wrong item or if your item is faulty, please contact our customer service team at  To help us out please include your name and order number.  If your item appears to be faulty, please also include photos of the fault so it can be investigated. 

Exchanging Items

We will exchange an item if it was shipped in error.  Keep in mind that if the size/ kind you need is not available you will receive a credit note or option to choose another item.  Sale items cannot be exchanged so please choose carefully. If the item was shipped in error, we will cover all shipping costs of course, however, if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.  

Also keep in mind that under no circumstance can Full Send Electric ship a new item or refund without receiving the incorrect item back in the store first.

Warranty Claims

In the event a item appears to be faulty please return item as per below policy.  All warranty claims will be assessed by the manufacturer and/or manufacturers representative and will be repaired, replaced or credited at their discretion. Full Send Electric  will always try to have as quick a turn around as possible however please allow at least 7 to 10 days for a warranty claim to be processed. 


Pre-Orders are a way for you to guarantee that you reserve a product in advance of it arriving in store.  This is important for hard to get items or fast moving items.  By pre-ordering a product we reserve that product for you and do not sell it to anyone else. In order to do so we require a 50% deposit for the whole amount at the moment of pre-ordering and the remaining 50% to be paid when the item it's ready to be shipped to you.  Cancellation's of any pre-order will incur lost of your initial deposit.